News and offers, February 2010

• Innovation by Bell and AudiSoft Technologies improves wound management through teleassistance for RUIS
• Bell ready to deliver the world's first all-IP Games
• New Online Control Route service from Bell

Innovation by Bell and AudiSoft Technologies improves wound management through teleassistance for RUIS

SHERBROOKE, February 17, 2010 – Bell today announced the implementation of a mobile teleassistance system enabling healthcare workers at the Réseau universitaire intégré de santé (RUIS) de l'Université de Sherbrooke to obtain real-time assistance from specialists for wound management throughout its large territory.

The introduction of this teleassistance program will help facilitate early detection of infection, the development of effective and personalized local treatment plans and screening for new risk factors. Patients can also receive faster specialized care in their region and even avoid expensive transfers to major centres.

The wireless teleassistance system allows the on-site healthcare professional to treat patients with both hands during teleconsultation. During the transmission, the remote specialist can see the wound by controlling the camera?s zoom, while speaking with the on-site healthcare personnel to decide on the best treatment.

Called Frontline Communicator, the product is provided in partnership with AudiSoft Technologies of Longueuil, Québec. In the next 20 months, 73 of these systems will be deployed at 65 RUIS sites of Université de Sherbrooke.

To view the full news release, please click here.

To learn more about teleassistance and other health solutions, contact your Bell representative or request to be contacted here.

Bell ready to deliver the world's first all-IP Games

VANCOUVER, Feb. 8 2010 -- With only four days until the Opening Ceremony of the 2010 Winter Games, Bell is ready to deliver the first-all IP (internet protocol) Games in history. Every image seen on TV, every news story filed to the world and every real-time score transmitted will traverse a state-of-the-art network and communications solution designed and delivered by Bell.

"These past few days have seen the culmination of an ambitious vision, with hundreds of Bell technicians and other team members coming together to deliver Canada's Games to our country and to the world," said Justin Webb, VP Olympic Services, Bell. "The opportunity for our people to work with such world class partners has been an awesome once-in-a lifetime experience for every single member of our team."

For the complete list of partners Bell has worked with to deliver the Games, please visit www.vancouver2010.com.

As a Premier National Partner and Exclusive Telecommunications Partner to the 2010 Winter Games, Bell is providing the critical communications services required to stage Canada's Games. This includes a dedicated Olympic fibre network, wireless voice and data services, broadcast support, Internet portal services and much more.

IDC, a leading provider of global market intelligence, recently published a Case Study titled "Faster, Higher, Stronger! Bell's 2010 Winter Games Network". It examines the implementation and delivery by Bell of the end-to-end communications network and managed services to the Vancouver Organizing Committee for the 2010 Olympic and Paralympic Winter Games.

"The resulting network architecture, while very similar to next-generation converged networks being deployed by large national and multinational enterprises around the world, goes further because it has been built from scratch," notes IDC. The complete Case Study can be found at bell.ca/enterprise.

New Online Control Route service from Bell enables you to route Toll Free calls in real time for greater efficiency and productivity.

Today's enterprises must have the agility to adapt to rapidly changing business conditions. For contact centres especially, any interruption or delay in communications can create a number of operational challenges and compromise quality of service and agent productivity.

Having the ability to re-route Toll Free calls in the event of a business interruption or excessive call volumes is a key element in ensuring ongoing service quality. Bell's newest Web-based routing applications allow you to make real-time changes to Toll Free call routing plans and schedules, helping you to deliver the best customer service experience possible.

How it works

Designed for Bell Toll Free customers, Online Control Route service provides user-friendly online self-serve capabilities to manage your call routing requirements via our secure Bell Business Portal. You can choose from and implement an array of routing control functions within minutes without having to make a call to issue a service order.

Benefits

• Increase call completions through hands-on control over incoming calls
• Improve response times to emergencies or high volume requirements through real-time routing change capabilities
• Improve management of multiple contact centres
• Enhance customer satisfaction and agent productivity
• Streamline management processes

For more information on Online Control Route and other Voice services, contact your Bell rep or request a rep contact here.