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Mobile

Self serve options 

With our self serve options, access your billing and product and service information, 24 hours a day. Pay your bill, get account information, understand the charges on your bill, or find answers to common billing questions.

Bell.ca

Bell.ca isn't only about shopping. In the wireless support section, you'll find guides to help you get the most out of your phone or its features.

Register for My Bell and link your wireless service to take advantage of a full suite of online tools:

  • Check your account balance and usage
  • See and pay your bills
  • Sign up for pre-authorized payment
  • Add, change or remove features
  • Change your rate plan
  • Change your mobile phone number
  • Check to see if you're eligible for a credit towards a new phone
  • Reset your Message Centre password
  • Top up your account using a prepaid voucher

By registering to bell.ca and linking your wireless service, you get access to personalized information and account management at any time of the day.

  • Sign up for pre-authorized payments
  • Get notifications to know when your e-bill is ready
  • View or pay your bills
  • Check your account balance
  • Check unbilled airtime balance and details
  • Customize your Wireless Web experience with My Mobile Browser

Register for My Bell, and everything you do on bell.ca - shop, look for help, view your bill - will be easier. Learn more

Interactive Voice Response System (IVR)

When calling *611 from your cell phone, or 1 800 667-0123 from any phone, you have the option to "say" what you are calling about, speaking naturally in brief sentences.

This option lets you:

  • Check your usage since your last bill
  • Check your account balance
  • Order a copy of your invoice
  • Learn how and where to make a payment
  • Add a feature
  • And more.
When you say:The IVR system will:
"Account balance"provide your current account balances.
"Last payment"provide you with your last payment amount and date of reception.
"Payments"walk you through the list of all payment functions available.
"Unbilled usage"give your current unbilled airtime usage since your last bill date.
"Credit card payment"guide you through the steps to make a credit card payment.
"Billing"provide you with a list of all billing functionality available.
"Features"add or get information on various features.
"Help"help you in using the system.
"Representative"get you a representative during business hours.

Text messaging

Manage your account directly from the messaging menu of your cell phone. Simply send a free text message to short code 82273 (TCARE) and wait for a response. Then, choose an option and follow the steps!

This feature lets you:

  • get your account balance
  • view your unbilled airtime balance
  • know your usage up to the last 2 hours
  • view your last payment info
  • add a feature

Learn more about text messaging.

Manage your wireless service through Mobile Browser.

Learn more. 

1Available to Bell clients with Mobility services with an account in good standing who register to My Bell with one of the following options: a) link their Mobility service; b) link their Mobility service and stop their paper bill; or c) link their Mobility service, stop their paper bill, and subscribe to one method of pre-authorized payments. Free promotional period varies according to the self-serve option subscribed to.